**Part Time & Full time Guest Services Associate (GSA) needed**
As a Guest Service Associate (GSA) for company, essential responsibilities revolve around providing excellent services to students, clients and guests. Taking initiative and being pro-active in the following tasks goes a long way in building a strong team. These tasks include:
• Answering phone calls.
• Setting appointments and checking-in guests
• Greeting guests, clients, and students upon arrival
• Schedule appointments for Student Services
• Schedule appointments for students in internship using smart-scheduling methods and procedures
• Schedule any Student Related item with Student Services Department, the following is an example for the students services:
o Balance Inquiry
o Tuition Payments
o Workshop CEU Payments
o Internship Hours
o Transcripts
o Drop / Re –Enrollment Inquiry
o Enrollments
o VA Questions
o Others as needed
• Promote the Massage Therapy Educational Programs, Specials, and Internship Students
• Take Make-up Hour, CPR Payments when needed. (only items related to students)
• Sell various supplies such as lotion to students when needed. (only items related to students)
• Work Back Spa when needed
• Follow proper cash-handling and drop procedures
• Keeping management apprised of student or client concerns
• Follow manager’s policies, procedures, and direction.
• Being receptive to constructive criticism in a positive manner and using it as a learning tool.
• Upholding the Academy for Massage Therapy Training core values of optimism, gratitude, excellence, consistency, and empathy.
• Staying updated on retail products and promotions.
• Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
• Making sure front area, bathrooms, and lobby are kept clean at all time so that it looks presentable for guest and clients.
• Re-stock bathrooms and make sure to throw trash out when needed
• Anything else deem necessary by upper management
* Bilingual a plus
This position requires you to have open availability, our hours vary from 8 am-10 pm Sunday- Saturday. Must be available for full time hours, if you can't work these hours, please do not apply.